Customer Experience Lead: Front-End & Team Coach

Five Below Inc; Foley (AL); On-site; USD 17,000 - 24,000; Full time

Job summary

Five Below Inc. seeks an experienced leader to oversee front-end operations, drive customer service excellence, and manage crew performance. This hourly role includes training staff, maintaining store standards, and supporting store manager duties when needed.

The position requires at least a high school diploma, two years of management experience, and flexible scheduling, including days, evenings, weekends, and possible overnight shifts. Benefits information is available on the company site.

Qualifications

• Minimum 2 years of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking.
• Ability to maintain composure under pressure.

Responsibilities

• Wow customers through personal contact and excellent service.
• Train crew on the BEST customer service experience and ensure fast, friendly checkout.
• Lead store to achieve customer service score goals set by District Manager.
• Oversee front-end operations and merchandising to meet brand standards.
• Ensure equipment functional and crew trained for applicable services.
• Handle opening/closing, store cleanliness, recovery, and readiness for customers.
• Perform store manager duties in absence of the Manager.
• Partner with store manager to recruit, train, coach and supervise crew.

Skills

Management experience

Verbal and written communication

Multi-tasking

Creative thinking

Composure under pressure

Education

High School Graduate or equivalent

College experience preferred

Job description

Five Below Inc. seeks an experienced leader to oversee front-end operations, drive customer service excellence, and manage crew performance. This hourly role includes training staff, maintaining store standards, and supporting store manager duties when needed.

The position requires at least a high school diploma, two years of management experience, and flexible scheduling, including days, evenings, weekends, and possible overnight shifts. Benefits information is available on the company site.