Customer Experience Lead - Front-End & Team Coach

Five Below; Foley (AL); On-site; USD 18,000 - 23,000; Part time

Job summary

Five Below in Foley, AL is seeking a front-line leader to drive excellent customer service and smooth store operations. This hourly role focuses on supervising crew, training staff, and ensuring brand standards are met across front-end areas including merchandising and checkout processes.

The position requires a high school diploma, 2 years of management experience, and strong communication skills; flexibility for day, evening, and weekend shifts is expected.

Qualifications

• High School diploma or equivalent is required.
• Two years of management experience preferred.
• Excellent verbal and written communication skills.
• Ability to multi-task and think creatively.
• Ability to maintain composure under pressure.

Responsibilities

• Lead assigned store to achieve and maintain customer service score goals.
• Train crew on the BEST customer service experience and ensure fast, friendly checkout.
• Oversee front-end operations and merchandising to meet brand standards.
• Open/close procedures; maintain store cleanliness and readiness for customers.
• Perform store manager duties in the absence of the Store Manager.
• Recruit, train, coach, and supervise crew members.

Skills

Management experience

Verbal communication

Written communication

Multi-tasking

Creative thinking

Under pressure

Education

College experience preferred

Job description

Five Below in Foley, AL is seeking a front-line leader to drive excellent customer service and smooth store operations. This hourly role focuses on supervising crew, training staff, and ensuring brand standards are met across front-end areas including merchandising and checkout processes.

The position requires a high school diploma, 2 years of management experience, and strong communication skills; flexibility for day, evening, and weekend shifts is expected.