Customer Experience Lead & Coach

Five Below; Orange (CA); On-site; USD 23,000 - 32,000; Part time

Job summary

Five Below is seeking an hourly Store Leader to ensure exceptional customer service and smooth front-end operations. You will train crew, aim for top customer service scores, and partner with the store team to maintain brand standards across merchandising and service areas.

The role requires at least 2 years of management experience, strong communication, and the ability to work a flexible schedule including day, evening, and weekends. Starting pay is $19.90 per hour.

Qualifications

• Minimum 2 years of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task and think creatively.
• Ability to remain composed under pressure.

Responsibilities

• Wowing the Customer through personal contact with customers.
• Train crew on the BEST customer service experience for a fast, friendly checkout.
• Lead store to achieve and maintain customer service score goals.
• Oversee front-end operations and merchandising to meet brand standards.
• Ensure equipment is functional and crews are trained.

Skills

Management experience

Communication skills

Multi-tasking

Problem solving

Job description

Five Below is seeking an hourly Store Leader to ensure exceptional customer service and smooth front-end operations. You will train crew, aim for top customer service scores, and partner with the store team to maintain brand standards across merchandising and service areas.

The role requires at least 2 years of management experience, strong communication, and the ability to work a flexible schedule including day, evening, and weekends. Starting pay is $19.90 per hour.