Customer Experience Leader — Front End & Training

Five Below; Broken Arrow (OK); On-site; USD 18,000 - 23,000; Full time

Job summary

Five Below is seeking a store team member to deliver the brand experience by engaging customers, training crew, and maintaining store readiness. The role includes front-end operations, merchandising, and assisting with managing daily store performance.

The position requires at least 2 years of management experience, strong communication skills, and the ability to work a flexible schedule including weekends and evenings.

Qualifications

• Minimum 2 years of management experience.
• High School Graduate or equivalent.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking.
• Ability to maintain composure under pressure.

Responsibilities

• Ensures all crew members are Wowing the Customer through personal contact with customers.
• Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience.
• Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager.
• Responsible for leading front end operations, ensuring front end merchandising (candy, soda, snacks) are set and meet or exceed brand standards.
• Ensures that all front-end equipment is in working order and associates are trained to include services where applicable.
• Responsible for opening and closing procedures, maintaining the store cleanliness, recovery, and keeping their store ready for customers at all times.
• Responsible for performing store manager duties in their absence.
• Partners with the store manager to recruit, train, coach, develop and supervise all crew members.
• Reviews all corporate communications and reacts accordingly.
• Partners with the entire store leadership team in merchandising procedures and World Recovery.
• Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room.

Skills

Management experience

Verbal communication

Written communication

Multi-tasking

Creative thinking

Composure under pressure

Education

High School Diploma or equivalent

Job description

Five Below is seeking a store team member to deliver the brand experience by engaging customers, training crew, and maintaining store readiness. The role includes front-end operations, merchandising, and assisting with managing daily store performance.

The position requires at least 2 years of management experience, strong communication skills, and the ability to work a flexible schedule including weekends and evenings.