Customer Experience Lead – Front-End & Service

Five Below; Shippensburg Township (PA); On-site; USD 19,000 - 22,000; Part time

Job summary

Five Below is hiring for a part-time Store Leader who will wow customers through exceptional service and manage front-end operations to meet brand standards. You will open/close the store, maintain cleanliness, and supervise crew to ensure a fast, friendly checkout.

The role requires at least 2 years of management experience, strong communication skills, and the ability to work a flexible schedule including weekends. Join us at Five Below for a dynamic, fast-paced environment.

Qualifications

• Minimum 2 years of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task and work in a fast-paced environment.
• Willingness to work flexible schedule including weekends/evenings.

Responsibilities

• Lead the assigned store to achieve and maintain customer service score goals.
• Oversee front-end operations and merchandising to meet brand standards.
• Execute opening and closing procedures and maintain store cleanliness.
• Perform store manager duties in the manager's absence and supervise crew.
• Recruit, train, coach, and develop all crew members.
• Coordinate with leadership on merchandising procedures and store recovery.
• Maintain stock room, perform store maintenance, and ensure a safe work environment.

Skills

Management experience

Verbal communication

Written communication

Multi-tasking

Education

High School Diploma or equivalent

Job description

Five Below is hiring for a part-time Store Leader who will wow customers through exceptional service and manage front-end operations to meet brand standards. You will open/close the store, maintain cleanliness, and supervise crew to ensure a fast, friendly checkout.

The role requires at least 2 years of management experience, strong communication skills, and the ability to work a flexible schedule including weekends. Join us at Five Below for a dynamic, fast-paced environment.