Front-End Lead & Customer Experience Coach

Five Below; Pell City (AL); On-site; USD 13,000 - 19,000; Part time

Job summary

Five Below in Pell City, AL seeks a Support Lead to assist the Store Manager and Customer Service Manager. You will help direct front end teams, ensure WOW the Customer, manage cash, cleanliness, safety, and drive sales as the Manager on Duty.

You will model leadership, deliver results during your shift, supervise associates, train staff, and uphold Five Below SOPs while maintaining high standards for guest experience and store performance.

Qualifications

• High School Graduate or equivalent.
• College experience preferred.
• Minimum 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking.
• Ability to maintain composure under pressure.

Responsibilities

• Ensures all associates and managers wow the customer through personal contact.
• Responsible for achieving CSAT score goals provided by the District Manager.
• Responsible for leading Front End Operations.
• Training the staff on the High Fives of Customer Service.
• Ensures that each guest has a fast, friendly, checkout.
• Responsible for maintaining the store cleanliness, recovery, and ready for customers at all times.
• Responsible for opening and closing store procedures.
• Assists with Front End Operations.
• Responsible for performing SM duties in their absence.
• Assists in supervising all Associates.
• Assists in training all Associates.
• Assists in coaching all Associates.
• Assists in developing all Associates.
• Reviews all corporate communications and reacts accordingly.
• Partners with supervisors or corporate office regarding store issues.
• Drives store sales and controls expenses.
• Assists payroll process and ensures payroll is within budget.
• Assists in merchandising procedures.
• Adheres to and holds associates accountable to all Five Below’s Standard Operating Procedures(SOP).
• Responsible for cash handling procedures including but not limited to preparing and dropping bank deposits.
• Authorizes register functions including post voids, returns and discounts.
• Complies with Human Resources policies and procedures.
• Assists in receiving and stocking procedures.
• Unloads merchandise from trucks.
• Checks in shipments.
• Stages merchandise for the sales floor.
• Packs out merchandise.
• Assists front end and queue merchandising.
• Assists in driving Key Metrics: Sales, ADS, CSAT Scores, and Expense Control.
• Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room.

Skills

Communication

Multi-tasking

Creativity

Leadership

Stress management

Education

High School Diploma or equivalent

College experience preferred

Job description

Five Below in Pell City, AL seeks a Support Lead to assist the Store Manager and Customer Service Manager. You will help direct front end teams, ensure WOW the Customer, manage cash, cleanliness, safety, and drive sales as the Manager on Duty.

You will model leadership, deliver results during your shift, supervise associates, train staff, and uphold Five Below SOPs while maintaining high standards for guest experience and store performance.