Customer Experience Lead - Front-End & Team Coach

Five Below; Memphis (TN); On-site; USD 16,000 - 23,000; Full time

Benefits offered by this job

Equal Opportunity Employer

Job summary

Five Below in Memphis is seeking a Customer Experience Manager to lead the front-end team, coach associates, and wow customers with fast, friendly service.

As part of the store leadership team, you will drive sales, manage opening/closing procedures, maintain cleanliness, and ensure adherence to SOPs while supporting the Store Manager and delivering an exceptional shopping experience.

Qualifications

• High School Graduate or equivalent. College experience preferred.
• Minimum 2 years of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking.
• Ability to maintain composure under pressure.

Responsibilities

• Wowers customers by delivering fast, friendly service and personal contact.
• Lead front-end operations and supervise the Support Lead and cashiers.
• Drive sales and achieve CSAT scores as directed by leadership.
• Open and close store procedures and manage daily operations.
• Coach, train and develop associates; schedule staff.
• Ensure store cleanliness, safety and brand standards.
• Adhere to SOPs and coordinate with corporate on store issues.
• Assist with payroll and budget adherence.

Skills

Management

Leadership

Communication

Multi-tasking

Customer Service

Education

High School Diploma

College experience preferred

Job description

Five Below in Memphis is seeking a Customer Experience Manager to lead the front-end team, coach associates, and wow customers with fast, friendly service.

As part of the store leadership team, you will drive sales, manage opening/closing procedures, maintain cleanliness, and ensure adherence to SOPs while supporting the Store Manager and delivering an exceptional shopping experience.