Customer Experience Lead | Flexible Schedule

3M HEALTHCARE; Foley (AL); On-site; USD 15,153 - 19,286; Full time

Benefits offered by this job

Health coverage

Job summary

Five Below in Foley, AL is seeking a hands-on leader to manage daily operations and drive customer service excellence. You will train crew, oversee staff performance, assist with stock and checkout processes, and act as Manager on Duty to ensure smooth store function.

Qualified candidates bring at least a high school diploma, some college experience, and a minimum of one year in a supervisory role. Strong communication and multi-tasking skills are essential for success.

Qualifications

• High School Graduate or equivalent.
• College experience preferred.
• Minimum 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking.
• Ability to maintain composure under pressure.

Responsibilities

• Ensures all crew members are Wowing the Customer through personal contact with customers.
• Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience.
• Helps oversee the daily activities of all store associates, ensuring they are performing their duties effectively and providing excellent customer service.
• Assists with the receiving, unpacking, and organizing of new stock to ensure items are quickly and efficiently placed on the sales floor.
• Acts as Manager on Duty when needed, taking full responsibility for store operations, staff management, customer service, and addressing any urgent issues.
• Manages the entire process of opening or closing the store, which includes securing cash, locking doors, setting alarms, and ensuring everything is in place for a smooth daily operation.
• Supports the onboarding and ongoing training of associates, helping them learn store policies, product knowledge, and operational procedures to improve their performance.
• Drives store sales and controls expenses: Actively seeks ways to boost sales by optimizing merchandising, staff performance, and customer service.
• Partners with the entire store leadership team in merchandising procedures and World Recovery.
• Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, and maintaining the stock room.

Skills

Verbal communication

Written communication

Multitasking

Creative thinking

Staying calm under pressure

Education

High School Diploma

College experience preferred

Job description

Five Below in Foley, AL is seeking a hands-on leader to manage daily operations and drive customer service excellence. You will train crew, oversee staff performance, assist with stock and checkout processes, and act as Manager on Duty to ensure smooth store function.

Qualified candidates bring at least a high school diploma, some college experience, and a minimum of one year in a supervisory role. Strong communication and multi-tasking skills are essential for success.