Customer Experience Lead - Front-End Supervisor

Burlington Stores, Inc.; Cincinnati (OH); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Associate discount

Benefits package

Job summary

Burlington Stores, Inc. in Cincinnati, OH is seeking a Customer Experience Lead to drive front-end operations, mentor associates, and maintain an engaging shopping experience.

You will work with store leadership to keep the sales floor organized, stocked, and ready to serve customers. The role emphasizes hands-on leadership in a fast-paced retail setting, focusing on customer service excellence, schedule management, and operational accuracy.

Qualifications

• 1+ years of retail experience preferred (off-price, big box, or specialty retail environments are a plus)

Responsibilities

• Lead by example to deliver excellent customer service across the store
• Support and coordinate daily front-end operations, including checkout flow and line management
• Direct associates during your shift, adjusting priorities to meet business needs
• Ensure fast, friendly, and accurate transactions (sales, returns, exchanges)
• Help resolve customer concerns and escalate issues when needed
• Ensure workload tasks, recovery, and merchandising standards are completed
• Perform opening and/or closing duties
• Support proper scheduling of breaks and front-end coverage
• Troubleshoot routine register or transaction issues to minimize service disruptions
• Partner with store leadership to identify and address service or execution opportunities
• Assist with merchandise flow and maintain organization in stock and support areas
• Reinforce company policies, safety standards, and operational procedures

Skills

Customer service

Leadership

Communication

Organization

Teamwork

Attention to detail

Flexibility

Job description

Burlington Stores, Inc. in Cincinnati, OH is seeking a Customer Experience Lead to drive front-end operations, mentor associates, and maintain an engaging shopping experience.

You will work with store leadership to keep the sales floor organized, stocked, and ready to serve customers. The role emphasizes hands-on leadership in a fast-paced retail setting, focusing on customer service excellence, schedule management, and operational accuracy.