Customer Experience Lead — Front-End Coach (Retail)

Burlington Stores, Inc.; Mentor (OH); On-site; USD 16,000 - 23,000; Full time

Benefits offered by this job

Associate discount

Health insurance

401(k) plan

Paid time off

Paid holidays

Job summary

Burlington Stores, Inc. in Mentor, OH is seeking a Full-Time Customer Experience Lead to guide front-end operations, support associates, and ensure a smooth shopping experience.

You will model Burlington's customer-first mindset and work closely with store leadership to keep the sales floor organized and ready to serve customers. This hands-on leadership role offers competitive wages, a schedule that includes nights, weekends and holidays, and opportunities to grow with a rapidly expanding

Qualifications

• A strong customer service mindset.
• Ability to lead, coach, and motivate associates in a fast-paced environment.
• Strong communication and problem-solving skills.
• Ability to stay organized and adjust priorities quickly.
• Team-oriented with the ability to build positive working relationships.
• Attention to detail and commitment to operational accuracy.
• Flexibility to work a schedule that includes nights, weekends, and holidays.

Responsibilities

• Lead by example to deliver excellent customer service across the store
• Support and coordinate daily front-end operations, including checkout flow and line management
• Direct associates during your shift, adjusting priorities to meet business needs
• Ensure fast, friendly, and accurate transactions (sales, returns, exchanges, etc.)
• Help resolve customer concerns and escalate issues when needed
• Ensure workload tasks, recovery, and merchandising standards are completed
• Perform opening and/or closing duties as assigned
• Support proper scheduling of breaks and front-end coverage
• Troubleshoot routine register or transaction issues to minimize service disruptions
• Partner with store leadership to identify and address service or execution opportunities
• Assist with merchandise flow and maintain organization in stock and support areas
• Reinforce company policies, safety standards, and operational procedures

Skills

Customer service mindset

Lead, coach, and motivate associates

Communication and problem-solving

Organizational skills

Team-oriented

Attention to detail

Flexibility to work nights, weekends,

Job description

Burlington Stores, Inc. in Mentor, OH is seeking a Full-Time Customer Experience Lead to guide front-end operations, support associates, and ensure a smooth shopping experience.

You will model Burlington's customer-first mindset and work closely with store leadership to keep the sales floor organized and ready to serve customers. This hands-on leadership role offers competitive wages, a schedule that includes nights, weekends and holidays, and opportunities to grow with a rapidly expanding