Customer Experience Lead — Front-End Champion

Burlington Stores; Macedonia, Northern (OH, KY); Hybrid; USD 16,000 - 23,000; Full time

Benefits offered by this job

Associate discount

Competitive wage

Flexible hours

Job summary

Burlington Stores is seeking a Full-Time Customer Experience Lead in Ohio to drive front-end operations, mentor team members, and ensure a smooth, service-oriented shopping experience. You will lead daily tasks, coordinate schedules, and uphold Burlington’s customer-first values in a fast-paced retail environment.

The role emphasizes leadership, problem-solving, and a strong customer-service mindset, with opportunities to work closely with store leadership and support associates across shifts.

Qualifications

• 1+ years retail leadership or supervisory experience preferred.
• Experience in fast-paced consumer environments is a plus.
• Strong interpersonal and conflict-resolution skills.

Responsibilities

• Lead front-end operations and ensure smooth checkout flow.
• Direct associates during shifts and adjust priorities.
• Resolve customer concerns and escalate when needed.
• Maintain store organization, stocking, and merchandising standards.
• Perform opening and closing duties as assigned.
• Partner with leadership to improve service and execution.

Skills

Customer service

Leadership

Communication

Problem solving

Organization

Teamwork

Flexibility

Job description

Burlington Stores is seeking a Full-Time Customer Experience Lead in Ohio to drive front-end operations, mentor team members, and ensure a smooth, service-oriented shopping experience. You will lead daily tasks, coordinate schedules, and uphold Burlington’s customer-first values in a fast-paced retail environment.

The role emphasizes leadership, problem-solving, and a strong customer-service mindset, with opportunities to work closely with store leadership and support associates across shifts.