Guest Experience Leader

Five Below; New Castle (DE); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Health coverage

Personal wellness

Job summary

Five Below is seeking a capable front-line leader to guide crew and push store performance in a fast-paced setting. You will ensure a warm, efficient checkout experience and uphold brand standards across merchandising and front-end operations.

The role emphasizes supervising daily tasks, training teammates, and stepping in as acting manager when needed while maintaining a clean, welcoming store environment.

Qualifications

• Leadership experience required to guide crew and manage operations.
• Excellent verbal and written communication skills.
• Ability to multi-task and stay composed under pressure.
• Strong customer service mindset and guest engagement.
• Problem-solving and decision-making are essential for daily store needs.

Responsibilities

• Wows customers through personal contact and ensures fast, friendly checkout.
• Lead assigned store to achieve customer service score goals.
• Oversee front-end operations and merchandising to meet brand standards.
• Ensure front-end equipment works and staff are trained on services.
• Open/close procedures, maintain store cleanliness, and readiness for customers.
• Perform store manager duties in their absence and recruit/train/coach crew.
• Coordinate with store manager and leadership on merchandising and recovery.
• Handle store maintenance and stock room organization.

Skills

Leadership Experience

Communication Skills

Multi-tasking

Customer Service

Problem Solving

Education

High School Graduate or equivalent

Job description

Five Below is seeking a capable front-line leader to guide crew and push store performance in a fast-paced setting. You will ensure a warm, efficient checkout experience and uphold brand standards across merchandising and front-end operations.

The role emphasizes supervising daily tasks, training teammates, and stepping in as acting manager when needed while maintaining a clean, welcoming store environment.