Customer Experience Lead & Store Operations Coach

Socket.dev; Champaign (IL); On-site; USD 20,000 - 29,000; Full time

Job summary

Five Below is hiring for an hourly crew supervisory role. You will lead front-end operations, mentor crew members, and ensure a fast, friendly checkout experience to boost customer satisfaction in a fast-paced environment.

Requirements include a high school diploma, 2+ years of management experience, and strong communication skills. The role requires flexible scheduling, including weekends, with starting pay at $18.00 per hour.

Qualifications

• High school diploma or equivalent required.
• College experience preferred.
• Minimum 2 years of management experience.
• Excellent verbal and written communication skills.
• Ability to multitask and stay composed under pressure.

Responsibilities

• Train crew on the BEST customer service experience to ensure fast, friendly checkout.
• Lead assigned store to achieve and maintain customer service score goals.
• Oversee front-end operations and merchandising of candy, soda, snacks to brand standards.
• Open and close procedures; maintain store cleanliness and readiness for customers.
• Perform store manager duties in the absence of the manager.
• Partner with the store manager to recruit, train, coach, and supervise crew members.
• Review corporate communications and respond accordingly.
• Collaborate with store leadership on merchandising and recovery procedures.
• Manage stock room and front-end maintenance as needed.

Skills

Communication

Multitasking

Creativity

Composure

Leadership

Education

High school diploma

College experience preferred

Job description

Five Below is hiring for an hourly crew supervisory role. You will lead front-end operations, mentor crew members, and ensure a fast, friendly checkout experience to boost customer satisfaction in a fast-paced environment.

Requirements include a high school diploma, 2+ years of management experience, and strong communication skills. The role requires flexible scheduling, including weekends, with starting pay at $18.00 per hour.