Customer Experience Lead — Front-End & Service

Burlington; Rapid City (SD); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Associate discount

Flexible hours

Competitive pay

Job summary

Burlington Stores in Rapid City, SD, is seeking a Full-Time Customer Experience Lead to drive a positive shopping experience and lead front-end operations. You will work closely with store leadership to keep the sales floor organized, stock levels optimal, and checkout flows efficient.

The role demands a strong customer service mindset, leadership ability, and excellent communication. We offer competitive wages, flexible hours, and associate discounts as part of the benefits package.

Qualifications

• Customer service mindset and passion for helping others.
• Ability to lead, coach, and motivate associates in a fast-paced environment.
• Strong communication and problem-solving skills.
• Ability to stay organized and adjust priorities quickly.
• Team-oriented with the ability to build positive working relationships.
• Attention to detail and commitment to operational accuracy.
• Flexibility to work a schedule that includes nights, weekends, and holidays.
• 1+ years of retail experience preferred (off-price, big box, or specialty retail environments are a plus).

Responsibilities

• Lead by example to deliver excellent customer service across the store.
• Support and coordinate daily front-end operations, including checkout flow and line management.
• Direct associates during your shift, adjusting priorities to meet business needs.
• Ensure fast, friendly, and accurate transactions (sales, returns, exchanges, etc.).
• Help resolve customer concerns and escalate issues when needed.
• Ensure workload tasks, recovery, and merchandising standards are completed.
• Perform opening and/or closing duties as assigned.
• Support proper scheduling of breaks and front-end coverage.
• Troubleshoot routine register or transaction issues to minimize service disruptions.
• Partner with store leadership to identify and address service or execution opportunities.
• Assist with merchandise flow and maintain organization in stock and support areas.
• Reinforce company policies, safety standards, and operational procedures.

Skills

Customer service

Leadership

Communication

Problem-solving

Organization

Attention to detail

Flexibility

Job description

Burlington Stores in Rapid City, SD, is seeking a Full-Time Customer Experience Lead to drive a positive shopping experience and lead front-end operations. You will work closely with store leadership to keep the sales floor organized, stock levels optimal, and checkout flows efficient.

The role demands a strong customer service mindset, leadership ability, and excellent communication. We offer competitive wages, flexible hours, and associate discounts as part of the benefits package.