Customer Experience Lead — Front-End Leadership & Service

Burlington Stores; Fargo (ND); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Associate discount

Medical coverage

401(k) plan

Paid time off after 1 year

Paid holidays

Paid sick time

Job summary

Burlington Stores in Fargo, ND is seeking a Full-Time Customer Experience Lead to drive a positive shopping experience. You will lead front-end operations, support associates during shifts, and collaborate with store leadership to keep the sales floor organized and ready to serve customers.

This hands-on leadership role emphasizes coaching teams, delivering efficient transactions, and upholding Burlington’s values.

Qualifications

• 1+ years of retail experience preferred.
• Experience leading a team in a fast-paced environment.
• Strong communication and problem-solving skills.
• Able to manage front-end operations and scheduling.

Responsibilities

• Lead by example to deliver excellent customer service across the store
• Support and coordinate daily front-end operations, including checkout flow and line management
• Direct associates during your shift, adjusting priorities to meet business needs
• Ensure fast, friendly, and accurate transactions (sales, returns, exchanges, etc.)
• Help resolve customer concerns and elevate issues when needed
• Ensure workload tasks, recovery, and merchandising standards are completed
• Perform opening and/or closing duties as assigned
• Support proper scheduling of breaks and front-end coverage
• Troubleshoot routine register or transaction issues to minimize service disruptions
• Partner with store leadership to identify and address service or execution opportunities
• Assist with merchandise flow and maintain organization in stock and support areas
• Reinforce company policies, safety standards, and operational procedures

Skills

Customer service

Leadership

Communication

Problem solving

Organization

Teamwork

Adaptability

Attention to detail

Job description

Burlington Stores in Fargo, ND is seeking a Full-Time Customer Experience Lead to drive a positive shopping experience. You will lead front-end operations, support associates during shifts, and collaborate with store leadership to keep the sales floor organized and ready to serve customers.

This hands-on leadership role emphasizes coaching teams, delivering efficient transactions, and upholding Burlington’s values.