Customer Experience Team Lead — Retail Front-End

Burlington Stores; Rapid City (SD); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Associate discount

Medical coverage

401(k) plan

Paid time off

Paid holidays

Job summary

Burlington Stores in Rapid City is seeking a Full-Time Customer Experience Lead to guide the front of the store, coach associates, and ensure the sales floor is organized and ready to serve customers. This role emphasizes leadership, customer-first service, and operational excellence.

You will partner with store leadership to run smooth operations, handle checkout flow, resolve customer concerns, and reinforce safety and procedures.

Qualifications

• Customer service mindset with passion for helping others.
• Ability to lead, coach, and motivate associates in a fast-paced environment.
• Strong communication and problem‑solving skills.
• Able to stay organized and adjust priorities quickly.
• Team-oriented with ability to build positive working relationships.
• Attention to detail and commitment to operational accuracy.
• Flexibility to work nights, weekends, and holidays.

Responsibilities

• Lead by example to deliver excellent customer service across the store.
• Support front-end operations, including checkout flow and line management.
• Direct associates during shifts and adjust priorities to meet business needs.
• Ensure fast, friendly, and accurate transactions (sales, returns, exchanges).
• Help resolve customer concerns and escalate issues when needed.
• Perform opening and/or closing duties as assigned.
• Support scheduling of breaks and front-end coverage.
• Troubleshoot register or transaction issues to minimize disruptions.
• Partner with leadership to address service or execution opportunities.
• Assist with merchandise flow and keep stock areas organized.
• Reinforce policies, safety standards, and procedures.

Skills

Customer service

Leadership

Communication

Organization

Teamwork

Attention to detail

Scheduling flexibility

Job description

Burlington Stores in Rapid City is seeking a Full-Time Customer Experience Lead to guide the front of the store, coach associates, and ensure the sales floor is organized and ready to serve customers. This role emphasizes leadership, customer-first service, and operational excellence.

You will partner with store leadership to run smooth operations, handle checkout flow, resolve customer concerns, and reinforce safety and procedures.