Customer Experience Lead - Front-End & Service

Hunter Super Techs - TurnPoint; Brighton (MI); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Associate discount

Medical coverage

401(k) plan

Paid holidays

Paid time off

Job summary

Burlington Stores is hiring a Full-Time Customer Experience Lead to drive a positive shopping experience and lead front-end operations. You will coordinate checkout flow, guide associates, and ensure the sales floor is stocked and ready to serve customers.

The role requires strong customer service, leadership, and problem-solving skills, with a schedule that includes nights, weekends, and holidays. Base pay starts at $17.00 per hour, with benefits and an associate discount.

Qualifications

• Customer service mindset and willingness to help others.
• Ability to lead, coach, and motivate in a fast-paced environment.
• Strong communication and problem-solving skills.
• Ability to stay organized and adjust priorities quickly.

Responsibilities

• Lead front-end operations and checkout flow.
• Direct associates during shifts and adjust priorities.
• Resolve customer concerns and escalate when needed.
• Ensure store tasks, merchandising, and recovery are completed.
• Assist with merchandise flow and stock organization.
• Perform opening/closing duties and front-end coverage.

Skills

Customer service

Leadership

Communication

Problem solving

Organization

Teamwork

Attention to detail

Job description

Burlington Stores is hiring a Full-Time Customer Experience Lead to drive a positive shopping experience and lead front-end operations. You will coordinate checkout flow, guide associates, and ensure the sales floor is stocked and ready to serve customers.

The role requires strong customer service, leadership, and problem-solving skills, with a schedule that includes nights, weekends, and holidays. Base pay starts at $17.00 per hour, with benefits and an associate discount.