Retail Customer Experience Lead (Front-End Ops)

Hunter Super Techs - TurnPoint; Topeka (KS); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Associate discount

Medical coverage

401(k) plan

Paid time off

Job summary

Burlington Stores is seeking a Customer Experience Lead to drive a positive shopping experience, lead front-end operations, and support associates during shifts. You will model Burlington’s values and ensure the sales floor is organized, stocked, and ready for customers.

This hands-on leadership role requires strong communication, problem-solving, and adaptability in a fast-paced retail environment. Base pay is disclosed, with benefits and development opportunities available.

Qualifications

• Customer-first approach with strong service orientation.
• Ability to guide and motivate associates in a fast-paced setting.
• Clear communication and proactive problem-solving.
• Willingness to adapt to changing priorities and schedules.

Responsibilities

• Lead by example to deliver excellent customer service across the store.
• Coordinate front-end operations including checkout flow and line management.
• Direct associates during shifts and adjust priorities to meet business needs.
• Resolve customer concerns and escalate when needed.
• Ensure transactions are fast, friendly, and accurate.

Skills

Customer service mindset

Leadership & coaching

Communication

Problem solving

Organization

Teamwork

Attention to detail

Flexibility

Job description

Burlington Stores is seeking a Customer Experience Lead to drive a positive shopping experience, lead front-end operations, and support associates during shifts. You will model Burlington’s values and ensure the sales floor is organized, stocked, and ready for customers.

This hands-on leadership role requires strong communication, problem-solving, and adaptability in a fast-paced retail environment. Base pay is disclosed, with benefits and development opportunities available.