Customer Experience Lead — Front-End Leader & Service Coach

Hunter Super Techs - TurnPoint; Fort Oglethorpe (GA); On-site; USD 19,000 - 22,000; Full time

Benefits offered by this job

Associate discount

Medical coverage

401(k) plan

Job summary

Burlington Stores is seeking a Full-Time Customer Experience Lead to guide front-end operations and deliver exceptional service. You will supervise associates during shifts, ensure smooth checkout and line management, and keep the sales floor organized and stocked for customers.

You will model Burlington’s customer-first values, handle escalations, and work with store leadership to address opportunities for service improvements on busy days, nights, weekends, and holidays.

Qualifications

• Experience delivering customer service in retail.
• Ability to lead and coach associates.
• Strong communication and problem-solving skills.
• Ability to stay organized and flexible.
• Willingness to work nights, weekends, and holidays.
• Retail leadership experience preferred.

Responsibilities

• Lead by example to deliver superior customer service across the store.
• Support and coordinate daily front-end operations, including checkout flow and line management.
• Direct associates during shifts and adjust priorities to meet business needs.
• Resolve customer concerns and escalate issues when needed.
• Ensure tasks, recovery, and merchandising standards are completed.
• Assist with merchandise flow and maintain stock organization.
• Perform opening and/or closing duties as assigned and help with scheduling.

Skills

Customer service

Leadership

Communication

Problem-solving

Organizational skills

Attention to detail

Job description

Burlington Stores is seeking a Full-Time Customer Experience Lead to guide front-end operations and deliver exceptional service. You will supervise associates during shifts, ensure smooth checkout and line management, and keep the sales floor organized and stocked for customers.

You will model Burlington’s customer-first values, handle escalations, and work with store leadership to address opportunities for service improvements on busy days, nights, weekends, and holidays.