Front-End Experience Lead — Flexible Hours & Service

Burlington Stores; Braintree (MA); On-site; USD 19,286 - 26,174; Part time

Benefits offered by this job

Associate discount

Medical coverage

401(k) plan

Paid time off

Job summary

Burlington Stores is seeking a Full-Time Customer Experience Lead to drive a positive shopping experience, supervise front-end operations, and support store leadership in day-to-day actions.

You will lead, coach, and motivate associates, keep checkout flow smooth, and ensure accurate transactions while upholding Burlington’s policies and safety standards. This role requires flexibility for nights, weekends, and holidays, with associate discounts and benefits available.

Qualifications

• Customer service mindset and a passion for helping others.
• Ability to lead, coach, and motivate associates in a fast-paced environment.
• Strong communication and problem-solving skills.
• Ability to stay organized and adjust priorities quickly.
• Team-oriented with the ability to build positive working relationships.
• Attention to detail and commitment to operational accuracy.
• Flexibility to work a schedule that includes nights, weekends, and holidays.

Responsibilities

• Lead by example to deliver excellent customer service across the store.
• Support and coordinate daily front-end operations, including checkout flow and line management.
• Direct associates during your shift, adjusting priorities to meet business needs.
• Ensure fast, friendly, and accurate transactions (sales, returns, exchanges, etc.).
• Help resolve customer concerns and elevate issues when needed.
• Ensure workload tasks, recovery, and merchandising standards are completed.
• Perform opening and/or closing duties as assigned.
• Support proper scheduling of breaks and front-end coverage.
• Troubleshoot routine register or transaction issues to minimize service disruptions.
• Partner with store leadership to identify and address service or execution opportunities.
• Assist with merchandise flow and maintain organization in stock and support areas.
• Reinforce company policies, safety standards, and operational procedures.

Skills

Customer service mindset

Leadership and coaching

Communication skills

Problem-solving

Organizational skills

Teamwork

Flexibility

Job description

Burlington Stores is seeking a Full-Time Customer Experience Lead to drive a positive shopping experience, supervise front-end operations, and support store leadership in day-to-day actions.

You will lead, coach, and motivate associates, keep checkout flow smooth, and ensure accurate transactions while upholding Burlington’s policies and safety standards. This role requires flexibility for nights, weekends, and holidays, with associate discounts and benefits available.