Customer Experience Lead: Elevate Service & Front-End Ops

Burlington Stores, Inc.; Ledgewood (NJ); On-site; USD 19,286 - 26,174; Full time

Benefits offered by this job

Associate discount

Flexible hours

Benefits package (medical coverage and

401(k) plan

Job summary

Burlington Stores, Inc. is seeking a Customer Experience Lead to drive a positive shopping experience and front-end operations on a hands-on leadership team.

You will guide associates, manage checkout flow, and ensure the sales floor is organized and ready to serve customers. The role emphasizes customer service excellence, coaching, and collaboration with store leadership to maintain high standards and timely responses to customer needs.

Qualifications

• Customer service mindset with a passion for helping others.
• Ability to lead, coach, and motivate associates in a fast-paced environment.
• Strong communication and problem-solving skills.

Responsibilities

• Lead by example to deliver excellent customer service across the store
• Support and coordinate daily front-end operations, including checkout flow and line management
• Direct associates during your shift, adjusting priorities to meet business needs
• Ensure fast, friendly, and accurate transactions (sales, returns, exchanges, etc.)
• Help resolve customer concerns and escalat(e) issues when needed
• Ensure workload tasks, recovery, and merchandising standards are completed
• Perform opening and/or closing duties as assigned
• Support proper scheduling of breaks and front-end coverage
• Troubleshoot routine register or transaction issues to minimize service disruptions
• Partner with store leadership to identify and address service or execution opportunities
• Assist with merchandise flow and maintain organization in stock and support areas
• Reinforce company policies, safety standards, and operational procedures

Skills

Customer service

Leadership

Communication

Teamwork

Problem solving

Job description

Burlington Stores, Inc. is seeking a Customer Experience Lead to drive a positive shopping experience and front-end operations on a hands-on leadership team.

You will guide associates, manage checkout flow, and ensure the sales floor is organized and ready to serve customers. The role emphasizes customer service excellence, coaching, and collaboration with store leadership to maintain high standards and timely responses to customer needs.