Customer Experience Lead — Front-End & Service

Burlington; Baton Rouge (LA); On-site; USD 15,000 - 22,000; Full time

Benefits offered by this job

Associate discount

Competitive wage

Flexible hours

Job summary

Burlington Stores, Inc. in Baton Rouge is seeking a Customer Experience Lead to drive a positive shopping experience on the sales floor. You will lead front-end operations, coordinate associates, and model Burlington’s customer-first mindset.

This hands-on leadership role requires strong communication, problem-solving, and organizational skills, with a schedule that includes nights, weekends, and holidays. Benefit details include an associate discount and flexible hours.

Qualifications

• 1+ years retail experience preferred (off-price, big box, or specialty retail environments are a plus)

Responsibilities

• Lead by example to deliver excellent customer service across the store
• Support and coordinate daily front-end operations, including checkout flow and line management
• Direct associates during shifts and adjust priorities to meet business needs
• Ensure fast, friendly, and accurate transactions (sales, returns, exchanges)
• Resolve customer concerns and escalate issues when needed
• Ensure workload tasks, recovery, and merchandising standards are completed
• Perform opening and/or closing duties as assigned
• Support proper scheduling of breaks and front-end coverage
• Troubleshoot routine register or transaction issues to minimize service disruptions
• Partner with store leadership to identify and address service or execution opportunities
• Assist with merchandise flow and maintain organization in stock and support areas
• Reinforce company policies, safety standards, and operational procedures

Skills

Customer service mindset

Leadership

Communication

Problem-solving

Organizational skills

Attention to detail

Flexibility

Job description

Burlington Stores, Inc. in Baton Rouge is seeking a Customer Experience Lead to drive a positive shopping experience on the sales floor. You will lead front-end operations, coordinate associates, and model Burlington’s customer-first mindset.

This hands-on leadership role requires strong communication, problem-solving, and organizational skills, with a schedule that includes nights, weekends, and holidays. Benefit details include an associate discount and flexible hours.