Customer Experience Lead — Front-End Leader & Service Coach

Burlington Stores, Inc.; Richmond (VA); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

Associate discount

Medical coverage

401(k) plan

Paid time off

Job summary

Burlington Stores, Inc. is seeking a Full-Time Customer Experience Lead in Richmond, VA. You will guide front-end operations, support associates during shifts, and ensure the sales floor is organized and ready to serve customers.

This hands-on leadership role involves working closely with store leadership, modeling Burlington’s customer-first mindset, and delivering an exceptional shopping experience both on and off the sales floor.

Qualifications

• 1+ years of retail experience preferred.

Responsibilities

• Lead front-end operations and checkout flow.
• Direct associates during shifts and adjust priorities.
• Provide fast, friendly, and accurate transactions.
• Resolve customer concerns and escalate when needed.
• Maintain merchandising standards and stock organization.
• Perform opening/closing duties and manage breaks.
• Troubleshoot register issues to minimize disruptions.
• Partner with store leadership to address service opportunities.

Skills

Customer service

Leadership

Communication

Organization

Teamwork

Attention to detail

Flexible schedule

Job description

Burlington Stores, Inc. is seeking a Full-Time Customer Experience Lead in Richmond, VA. You will guide front-end operations, support associates during shifts, and ensure the sales floor is organized and ready to serve customers.

This hands-on leadership role involves working closely with store leadership, modeling Burlington’s customer-first mindset, and delivering an exceptional shopping experience both on and off the sales floor.