Customer Experience Lead | Front-End Retail Leader

Burlington Stores, Inc.; Plano (TX); On-site; USD 16,000 - 23,000; Full time

Benefits offered by this job

Employee discount

Medical coverage

401(k) plan

Paid time off after one year ofservice

Paid holidays

Paid sick time

Job summary

Burlington Stores, Inc. in Plano, TX is looking for a Full-Time Customer Experience Lead to guide front-end operations and support associates during shifts, while modeling Burlington's customer-first mindset.

This hands-on leadership role focuses on ensuring fast, friendly transactions, resolving customer concerns, and coordinating daily tasks to maintain an organized sales floor. The position offers benefits including medical coverage and a 401(k) plan.

Qualifications

• 1+ years of retail experience preferred (off-price, big box, or specialty retail environments are a plus).
• Strong customer service mindset with a passion for helping others.
• Ability to lead, coach, and motivate associates in a fast-paced environment.
• Strong communication and problem-solving skills.
• Ability to stay organized and adjust priorities quickly.
• Team-oriented with the ability to build positive working relationships.
• Attention to detail and commitment to operational accuracy.
• Flexibility to work a schedule that includes nights, weekends, and holidays.

Responsibilities

• Lead by example to deliver excellent customer service across the store
• Support and coordinate daily front-end operations, including checkout flow and line management
• Direct associates during your shift, adjusting priorities to meet business needs
• Ensure fast, friendly, and accurate transactions (sales, returns, exchanges, etc.)
• Help resolve customer concerns and elevate issues when needed
• Ensure workload tasks, recovery, and merchandising standards are completed
• Perform opening and/or closing duties as assigned
• Support proper scheduling of breaks and front-end coverage
• Troubleshoot routine register or transaction issues to minimize service disruptions
• Partner with store leadership to identify and address service or execution opportunities
• Assist with merchandise flow and maintain organization in stock and support areas
• Reinforce company policies, safety standards, and operational procedures

Skills

Customer service

Leadership

Communication

Organization

Teamwork

Attention to detail

Flexibility

Job description

Burlington Stores, Inc. in Plano, TX is looking for a Full-Time Customer Experience Lead to guide front-end operations and support associates during shifts, while modeling Burlington's customer-first mindset.

This hands-on leadership role focuses on ensuring fast, friendly transactions, resolving customer concerns, and coordinating daily tasks to maintain an organized sales floor. The position offers benefits including medical coverage and a 401(k) plan.