Customer Experience Lead: Fast-Paced Retail Leader

Burlington Stores, Inc.; Johnstown (CO); On-site; USD 42,000 - 52,000; Full time

Job summary

Burlington Stores, Inc. is seeking a Full-Time Customer Experience Lead to drive front-end operations and deliver a positive shopping experience.

You will lead and support associates, model Burlington’s values, and ensure the sales floor is organized and ready to serve customers. You’ll manage daily checkout flow, assist with scheduling, and resolve customer concerns while maintaining safety standards and merchandising priorities on shift.

Qualifications

• Customer service mindset with passion for helping others.
• Ability to lead, coach, and motivate in a fast-paced environment.
• Strong communication and problem-solving skills.

Responsibilities

• Lead by example to deliver excellent customer service across the store
• Support and coordinate daily front-end operations, including checkout flow and line management
• Direct associates during your shift, adjusting priorities to meet business needs
• Ensure fast, friendly, and accurate transactions (sales, returns, exchanges, etc.)
• Help resolve customer concerns and elevate issues when needed
• Ensure workload tasks, recovery, and merchandising standards are completed
• Perform opening and/or closing duties as assigned
• Support proper scheduling of breaks and front-end coverage
• Troubleshoot routine register or transaction issues to minimize service disruptions
• Partner with store leadership to identify and address service or execution opportunities
• Assist with merchandise flow and maintain organization in stock and support areas
• Reinforce company policies, safety standards, and operational procedures

Skills

Customer service

Leadership

Communication

Problem solving

Coaching

Job description

Burlington Stores, Inc. is seeking a Full-Time Customer Experience Lead to drive front-end operations and deliver a positive shopping experience.

You will lead and support associates, model Burlington’s values, and ensure the sales floor is organized and ready to serve customers. You’ll manage daily checkout flow, assist with scheduling, and resolve customer concerns while maintaining safety standards and merchandising priorities on shift.