Customer Experience Lead — Front-End Leader (Flexible Hours)

Burlington Stores, Inc.; Euless (TX); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Associate discount

Medical coverage

401(k) plan

Paid time off

Holidays

Sick time

Job summary

Burlington Stores, Inc. in Euless, TX is seeking a Full-Time Customer Experience Lead to help deliver a positive shopping experience and lead front-end operations.

You’ll support associates during shifts, ensure the sales floor is organized, and collaborate with store leadership to keep daily operations running smoothly. This hands-on leadership role emphasizes customer-first service, teamwork, and problem-solving, with opportunities to mentor colleagues and reinforce safety and company

Qualifications

• Retail experience preferred, especially in off-price or big-box environments.
• Ability to lead and motivate a team in a fast-paced setting.
• Strong problem-solving and communication skills.
• Willingness to work nights, weekends, and holidays.

Responsibilities

• Lead by example to deliver excellent customer service across the store
• Support and coordinate daily front-end operations, including checkout flow and line management
• Direct associates during your shift, adjusting priorities to meet business needs
• Ensure fast, friendly, and accurate transactions (sales, returns, exchanges, etc.)
• Help resolve customer concerns and escalating issues when needed
• Ensure workload tasks, recovery, and merchandising standards are completed
• Perform opening and/or closing duties as assigned
• Support proper scheduling of breaks and front-end coverage
• Troubleshoot routine register or transaction issues to minimize service disruptions
• Partner with store leadership to identify and address service or execution opportunities
• Assist with merchandise flow and maintain organization in stock and support areas
• Reinforce company policies, safety standards, and operational procedures

Skills

Customer service

Leadership

Communication

Organization

Teamwork

Attention to detail

Flexible schedule

Job description

Burlington Stores, Inc. in Euless, TX is seeking a Full-Time Customer Experience Lead to help deliver a positive shopping experience and lead front-end operations.

You’ll support associates during shifts, ensure the sales floor is organized, and collaborate with store leadership to keep daily operations running smoothly. This hands-on leadership role emphasizes customer-first service, teamwork, and problem-solving, with opportunities to mentor colleagues and reinforce safety and company