Customer Experience Lead - Front-End Retail

Burlington Stores, Inc.; Minneapolis (MN); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Employee discount

Medical coverage

401(k) plan

Paid time off

Paid holidays

Job summary

Burlington Stores, Inc. in Minneapolis is seeking a Full-Time Customer Experience Lead to drive front-end operations, coach associates, and maintain an organized sales floor.

You will model Burlington’s customer-first mindset and partner with store leadership to deliver a positive shopping experience. The role requires at least 1+ years in retail, strong customer service skills, and the ability to lead in a fast-paced environment.

Qualifications

• 1+ years of retail experience preferred.

Responsibilities

• Lead by example to deliver excellent customer service across the store.
• Support and coordinate daily front-end operations, including checkout flow and line management.
• Direct associates during your shift, adjusting priorities to meet business needs.
• Ensure fast, friendly, and accurate transactions (sales, returns, exchanges, etc.).
• Help resolve customer concerns and elevate issues when needed.
• Ensure workload tasks, recovery, and merchandising standards are completed.
• Perform opening and/or closing duties as assigned.
• Support proper scheduling of breaks and front-end coverage.
• Troubleshoot routine register or transaction issues to minimize service disruptions.
• Partner with store leadership to identify and address service or execution opportunities.
• Assist with merchandise flow and maintain organization in stock and support areas.
• Reinforce company policies, safety standards, and operational procedures.

Skills

Customer service mindset

Leadership

Communication

Problem solving

Organizational skills

Teamwork

Attention to detail

Flexibility schedule

Job description

Burlington Stores, Inc. in Minneapolis is seeking a Full-Time Customer Experience Lead to drive front-end operations, coach associates, and maintain an organized sales floor.

You will model Burlington’s customer-first mindset and partner with store leadership to deliver a positive shopping experience. The role requires at least 1+ years in retail, strong customer service skills, and the ability to lead in a fast-paced environment.