Customer Experience Lead — Front-End Ops & Team Coach

Burlington Stores; Northern (KY); Hybrid; USD 15,000 - 21,000; Full time

Benefits offered by this job

Employee discount

Medical coverage

401(k)

Job summary

Burlington Stores is seeking a Customer Experience Lead to drive front-end operations, lead a team, and deliver a positive shopping experience. You will work with store leadership to keep the sales floor organized and ready to serve customers, and you will model Burlington’s values while guiding associates during shifts.

The role emphasizes coaching, communication, and problem-solving in a fast-paced retail environment with opportunities for growth and participation in our benefits program.

Qualifications

• 1+ years of retail experience preferred.

Responsibilities

• Lead by example to deliver excellent customer service across the store.
• Support and coordinate daily front-end operations, including checkout flow and line management.
• Direct associates during your shift, adjusting priorities to meet business needs.
• Ensure fast, friendly, and accurate transactions (sales, returns, exchanges, etc.).
• Help resolve customer concerns and elevate issues when needed.
• Ensure workload tasks, recovery, and merchandising standards are completed.
• Perform opening and/or closing duties as assigned.
• Support proper scheduling of breaks and front-end coverage.
• Troubleshoot routine register or transaction issues to minimize service disruptions.
• Partner with store leadership to identify and address service or execution opportunities.
• Assist with merchandise flow and maintain organization in stock and support areas.
• Reinforce company policies, safety standards, and operational procedures.

Skills

Customer service

Leadership

Communication

Problem-solving

Organization

Teamwork

Attention to detail

Flexible schedule

Job description

Burlington Stores is seeking a Customer Experience Lead to drive front-end operations, lead a team, and deliver a positive shopping experience. You will work with store leadership to keep the sales floor organized and ready to serve customers, and you will model Burlington’s values while guiding associates during shifts.

The role emphasizes coaching, communication, and problem-solving in a fast-paced retail environment with opportunities for growth and participation in our benefits program.