Customer Experience Lead: Front-End Ops & Team Leader

Hunter Super Techs - TurnPoint; McHenry (IL); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Associate discount

Competitive wage

Flexible hours

Medical coverage

401(k) plan

Paid time off eligibility for part-tim

Paid holidays & sick time per law

Job summary

Burlington Stores in McHenry, IL is seeking a Full-Time Customer Experience Lead to drive front-end operations, support associates, and deliver fast, friendly service. You will lead by example on the sales floor, manage checkout flow, and coordinate tasks to meet business needs.

This hands-on role partners with store leadership to ensure the floor is organized, stocked, and ready to serve customers, while upholding safety, policies, and a customer-first mindset.

Qualifications

• A strong customer service mindset with a passion for helping others.
• Ability to lead, coach, and motivate associates in a fast-paced environment.
• Strong communication and problem-solving skills.
• Ability to stay organized and adjust priorities quickly.
• Experience in retail environments is a plus.

Responsibilities

• Lead by example to deliver excellent customer service across the store.
• Support and coordinate daily front-end operations, including checkout flow and line management.
• Direct associates during your shift, adjusting priorities to meet business needs.
• Ensure fast, friendly, and accurate transactions (sales, returns, exchanges, etc.).
• Help resolve customer concerns and escalate issues when needed.
• Ensure workload tasks, recovery, and merchandising standards are completed.
• Perform opening and/or closing duties as assigned.
• Support proper scheduling of breaks and front-end coverage.
• Troubleshoot routine register or transaction issues to minimize service disruptions.
• Partner with store leadership to identify and address service or execution opportunities.
• Assist with merchandise flow and maintain organization in stock and support areas.
• Reinforce company policies, safety standards, and operational procedures.

Skills

Customer service

Leadership

Communication

Problem-solving

Organization

Team-oriented

Attention to detail

Flexibility

Job description

Burlington Stores in McHenry, IL is seeking a Full-Time Customer Experience Lead to drive front-end operations, support associates, and deliver fast, friendly service. You will lead by example on the sales floor, manage checkout flow, and coordinate tasks to meet business needs.

This hands-on role partners with store leadership to ensure the floor is organized, stocked, and ready to serve customers, while upholding safety, policies, and a customer-first mindset.