Customer Experience Lead - Front-End Leader & Coach

Hunter Super Techs - TurnPoint; Cincinnati (OH); On-site; USD 17,000 - 23,000; Full time

Benefits offered by this job

Associate discount

Flexible hours

Benefits package

Job summary

Burlington Stores is seeking a Full-Time Customer Experience Lead to drive a positive shopping experience and oversee front-end operations. You will lead and support associates, ensure smooth checkout flow, manage lines, and uphold merchandising standards.

The role emphasizes customer-first service, team leadership, and adaptability to a fast-paced retail environment, with responsibilities including opening/closing duties and scheduling support.

Qualifications

• Strong customer service mindset and ability to lead and motivate associates in a fast-paced setting.
• Clear communication and problem-solving skills with attention to detail.
• Willingness to adapt priorities and manage front-end operations.

Responsibilities

• Lead by example to deliver excellent customer service across the store.
• Coordinate daily front-end operations, including checkout flow and line management.
• Direct associates during shifts and adjust priorities to meet business needs.
• Resolve customer concerns and escalate issues when needed.
• Ensure tasks, recovery, and merchandising standards are completed.
• Perform opening and/or closing duties and support proper scheduling of breaks.

Skills

Customer service

Leadership

Communication

Problem solving

Organization

Job description

Burlington Stores is seeking a Full-Time Customer Experience Lead to drive a positive shopping experience and oversee front-end operations. You will lead and support associates, ensure smooth checkout flow, manage lines, and uphold merchandising standards.

The role emphasizes customer-first service, team leadership, and adaptability to a fast-paced retail environment, with responsibilities including opening/closing duties and scheduling support.