Customer Experience Lead — Front-End Operations

Burlington Stores, Inc.; Farmington Hills (MI); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Employee discount

Medical coverage

401(k) plan

Paid time off

Holiday pay

Job summary

Burlington Stores, Inc. in Farmington Hills, MI is seeking a Full-Time Customer Experience Lead to guide front-end operations, coach associates, and ensure a smooth, customer-first shopping experience on the floor.

This hands-on leadership role works with store leadership to keep operations running, balance checkout flow, and maintain organization and merchandising standards while delivering fast, friendly service.

Qualifications

• 1+ years retail or related experience preferred.
• Ability to lead and coach associates in a fast-paced environment.
• Strong communication and problem-solving skills.

Responsibilities

• Lead by example to deliver excellent customer service across the store.
• Support and coordinate daily front-end operations, including checkout flow and line management.
• Direct associates during your shift, adjusting priorities to meet business needs.
• Ensure fast, friendly, and accurate transactions (sales, returns, exchanges, etc.).
• Help resolve customer concerns and elevate issues when needed.
• Ensure workload tasks, recovery, and merchandising standards are completed.
• Perform opening and/or closing duties as assigned.
• Support proper scheduling of breaks and front-end coverage.
• Troubleshoot routine register or transaction issues to minimize service disruptions.
• Partner with store leadership to identify and address service or execution opportunities.
• Assist with merchandise flow and maintain organization in stock and support areas.
• Reinforce company policies, safety standards, and operational procedures.

Skills

Customer service

Leadership

Communication

Problem solving

Time management

Teamwork

Attention to detail

Flexibility

Job description

Burlington Stores, Inc. in Farmington Hills, MI is seeking a Full-Time Customer Experience Lead to guide front-end operations, coach associates, and ensure a smooth, customer-first shopping experience on the floor.

This hands-on leadership role works with store leadership to keep operations running, balance checkout flow, and maintain organization and merchandising standards while delivering fast, friendly service.