Customer Experience Lead: Front-End & Team Coach

Burlington; Mansfield (OH); On-site; USD 14,000 - 20,000; Full time

Benefits offered by this job

Associate discount

Job summary

Burlington Stores in Mansfield, OH is seeking a Full-Time Customer Experience Lead to drive a positive shopping experience. You’ll help manage front-end operations, support associates during shifts, and ensure the sales floor is organized and ready to serve customers.

In this hands-on leadership role you’ll lead by example, coordinate checkout flow, resolve customer concerns, and partner with store leadership to address service opportunities.

Qualifications

• 1+ years of retail experience preferred (off-price, big box, or specialty retail environments are a plus)
• Strong customer service mindset with a passion for helping others.
• Ability to lead, coach, and motivate associates in a fast-paced environment.
• Attention to detail and commitment to operational accuracy.
• Flexible schedule including nights, weekends, and holidays.

Responsibilities

• Lead by example to deliver excellent customer service across the store.
• Support and coordinate daily front-end operations, including checkout flow and line management.
• Direct associates during your shift, adjusting priorities to meet business needs.
• Troubleshoot routine register or transaction issues to minimize service disruptions.
• Partner with store leadership to identify and address service or execution opportunities.
• Assist with merchandise flow and maintain organization in stock and support areas.

Skills

Customer service mindset

Lead and coach

Strong communication

Problem-solving

Organized

Flexible schedule

Retail experience

Job description

Burlington Stores in Mansfield, OH is seeking a Full-Time Customer Experience Lead to drive a positive shopping experience. You’ll help manage front-end operations, support associates during shifts, and ensure the sales floor is organized and ready to serve customers.

In this hands-on leadership role you’ll lead by example, coordinate checkout flow, resolve customer concerns, and partner with store leadership to address service opportunities.