Customer Experience Lead: Front-End Ops & Service

Burlington; Warrensville Heights (OH); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Associate discount

Flexible hours

Competitive wage

Job summary

Burlington Stores in Warrensville Heights, OH, is seeking a Full-Time Customer Experience Lead to help deliver a positive shopping experience. You’ll lead front-end operations, support associates during shifts, and keep the sales floor organized and ready to serve customers.

As a hands-on leader, you’ll train and coach teammates, manage checkout flow, resolve customer concerns, and ensure accurate transactions. Burlington offers competitive wages, flexible hours, and an associate discount.

Qualifications

• 1+ year of retail or frontline leadership experience.
• Strong customer service mindset with ability to coach peers.
• Excellent communication and problem-solving skills.
• Willingness to work nights, weekends, and holidays.

Responsibilities

• Lead front-end operations and oversee checkout flow.
• Direct associates during shifts and adjust priorities.
• Resolve customer concerns and escalate when needed.
• Ensure merchandise is stocked and floor is organized.
• Perform opening/closing duties and support scheduling.

Skills

Customer service mindset

Leadership

Communication

Problem solving

Organizational skills

Tools

POS system

Job description

Burlington Stores in Warrensville Heights, OH, is seeking a Full-Time Customer Experience Lead to help deliver a positive shopping experience. You’ll lead front-end operations, support associates during shifts, and keep the sales floor organized and ready to serve customers.

As a hands-on leader, you’ll train and coach teammates, manage checkout flow, resolve customer concerns, and ensure accurate transactions. Burlington offers competitive wages, flexible hours, and an associate discount.