Customer Experience Lead: Front-End Ops & Service

Burlington; Mount Pleasant (MI); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Associate discount

Medical coverage

401(k) plan

Paid time off

Job summary

Burlington is seeking a Customer Experience Lead in Michigan to drive front-end operations and deliver a positive shopping experience. You will guide associates, manage checkout flow, and ensure the sales floor is organized and ready to serve customers.

This hands-on leadership role emphasizes customer-first service, communication, and operational accuracy, including opening/closing duties and scheduling support. Competitive wage and benefits apply.

Qualifications

• Experience in delivering high-quality customer service in a fast-paced retail setting.
• Ability to coach and motivate associates in a dynamic environment.
• Strong communication, problem-solving, and organizational skills.

Responsibilities

• Lead front-end operations and checkout flow, ensuring smooth service.
• Direct associates and adjust priorities to meet daily targets.
• Resolve customer concerns and escalate issues when needed.
• Maintain stock, merchandising standards, and store cleanliness.
• Assist with opening/closing duties and front-end scheduling.

Skills

Customer service

Leadership

Communication

Problem solving

Attention to detail

Tools

POS systems

Job description

Burlington is seeking a Customer Experience Lead in Michigan to drive front-end operations and deliver a positive shopping experience. You will guide associates, manage checkout flow, and ensure the sales floor is organized and ready to serve customers.

This hands-on leadership role emphasizes customer-first service, communication, and operational accuracy, including opening/closing duties and scheduling support. Competitive wage and benefits apply.