Customer Experience Lead — Front-End Leader & Coach

Burlington; Walla Walla (WA); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Associate discount

Flexible hours

Job summary

Burlington Stores is seeking a Customer Experience Lead in Washington to guide front-end operations, supervise associates during shifts, and ensure a welcoming shopping experience for customers. You will help maintain stock, support checkout flow, and address customer concerns with a focus on operational excellence.

This hands-on leadership role emphasizes teamwork, adaptability to a fast-paced environment, and adherence to company policies.

Qualifications

• 1+ years of retail experience preferred.

Responsibilities

• Lead by example to deliver excellent customer service across the store.
• Support and coordinate daily front-end operations, including checkout flow.
• Direct associates during shifts and adjust priorities to meet business needs.
• Resolve customer concerns and escalate issues when needed.
• Perform opening and/or closing duties and assist with front-end coverage.
• Assist with merchandise flow and keep stock areas organized.

Job description

Burlington Stores is seeking a Customer Experience Lead in Washington to guide front-end operations, supervise associates during shifts, and ensure a welcoming shopping experience for customers. You will help maintain stock, support checkout flow, and address customer concerns with a focus on operational excellence.

This hands-on leadership role emphasizes teamwork, adaptability to a fast-paced environment, and adherence to company policies.