Customer Experience Lead — Front-End Ops & Coaching

Burlington; Longmont (CO); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Associate discount

Medical coverage

401(k) plan

Paid time off after one year

Paid holidays

Paid sick time

Job summary

Burlington Stores, Inc. is seeking a Full-Time Customer Experience Lead in Colorado. You will lead front-end operations, support associates during your shift, and ensure the sales floor is organized and stocked to serve customers.

You will model Burlington’s values, resolve customer concerns, and coordinate daily tasks such as checkout flow, line management, and merchandising. This hands-on role requires a proactive leader who can adapt to a fast-paced retail environment.

Qualifications

• A strong customer service mindset with a passion for helping others.
• Ability to lead and motivate associates in a fast-paced environment.
• Strong communication and problem-solving skills.
• Flexible schedule including nights, weekends, and holidays.
• 1+ years of retail experience preferred.

Responsibilities

• Lead front-end operations and assist during shift.
• Ensure fast, accurate transactions and handle customer concerns.
• Direct associates and adjust priorities to meet business needs.
• Maintain stock and merchandising standards.
• Troubleshoot register issues and support store leadership.

Skills

Customer service

Leadership

Communication

Problem solving

Organization

Attention to detail

Flexibility

Job description

Burlington Stores, Inc. is seeking a Full-Time Customer Experience Lead in Colorado. You will lead front-end operations, support associates during your shift, and ensure the sales floor is organized and stocked to serve customers.

You will model Burlington’s values, resolve customer concerns, and coordinate daily tasks such as checkout flow, line management, and merchandising. This hands-on role requires a proactive leader who can adapt to a fast-paced retail environment.