Guest Experience Lead - Front-End Operations

Burlington Stores, Inc.; Mason (OH); On-site; USD 15,000 - 18,000; Part time

Benefits offered by this job

Associate discount

Medical coverage

401(k) plan

Paid time off

Job summary

Burlington Stores, Inc. in Mason, OH is seeking a Customer Experience Lead to guide front-end operations and support associates during shifts. This hands-on leadership role focuses on delivering a positive shopping experience and maintaining an organized, customer-ready floor.

You will model Burlington's values, oversee checkout flow, and help resolve customer concerns while ensuring services run smoothly and efficiently.

Qualifications

• 1+ years of retail experience preferred.
• Ability to lead and coach associates in a fast-paced environment.
• Strong communication and problem-solving skills.

Responsibilities

• Lead by example to deliver excellent customer service across the store.
• Support and coordinate daily front-end operations, including checkout flow and line management.
• Direct associates during your shift, adjusting priorities to meet business needs.
• Ensure fast, friendly, and accurate transactions at the register.
• Help resolve customer concerns and upscale issues when needed.
• Ensure workload tasks, recovery, and merchandising standards are completed.
• Perform opening and/or closing duties as assigned.
• Support proper scheduling of breaks and front-end coverage.
• Troubleshoot routine register or transaction issues to minimize disruptions.
• Partner with store leadership to identify and address service opportunities.
• Assist with merchandise flow and maintain organization in stock areas.
• Reinforce company policies, safety standards, and procedures.

Skills

Customer service

Leadership

Communication

Problem solving

Job description

Burlington Stores, Inc. in Mason, OH is seeking a Customer Experience Lead to guide front-end operations and support associates during shifts. This hands-on leadership role focuses on delivering a positive shopping experience and maintaining an organized, customer-ready floor.

You will model Burlington's values, oversee checkout flow, and help resolve customer concerns while ensuring services run smoothly and efficiently.