Customer Experience Lead: Front-End Operations & Service

Burlington Stores; Holly Springs (NC); On-site; USD 15,000 - 22,000; Part time

Benefits offered by this job

Associate discount

Medical coverage

401(k) plan

Paid time off

Job summary

Burlington Stores is seeking a Full-Time Customer Experience Lead to guide front-end operations and assist during shifts. You will lead a team, manage checkout flow, and ensure a smooth shopping experience for customers in a fast-paced environment.

This hands-on leadership role requires strong customer service, communication, and organizational skills. A flexible schedule including nights, weekends, and holidays is expected. Base pay is disclosed below.

Qualifications

• Customer service mindset with ability to lead and coach.
• Strong communication and problem-solving skills.
• Ability to stay organized and adjust priorities.
• Team-oriented with ability to build relationships.
• Flexibility to work nights, weekends, and holidays.
• Retail experience preferred (1+ years).

Responsibilities

• Lead front-end operations and assist during shift.
• Direct associates, manage checkout flow and line management.
• Ensure accurate transactions and handle issues.
• Support merchandise flow and stock organization.
• Perform opening/closing duties and scheduling breaks.
• Address service or execution opportunities with leadership.

Skills

Customer service

Leadership

Communication

Problem-solving

Organization

Flexibility

Job description

Burlington Stores is seeking a Full-Time Customer Experience Lead to guide front-end operations and assist during shifts. You will lead a team, manage checkout flow, and ensure a smooth shopping experience for customers in a fast-paced environment.

This hands-on leadership role requires strong customer service, communication, and organizational skills. A flexible schedule including nights, weekends, and holidays is expected. Base pay is disclosed below.