Customer Experience Lead: Front End Operations

Weis Markets, Inc.; York (York County); Hybrid; USD 42,000 - 60,000; Full time

Job summary

Weis Markets, Inc. in York, PA is seeking an Assistant Customer Experience Manager to lead front-end operations, supervise associates, and ensure excellent customer service. The role focuses on optimizing checkout efficiency, staff development, and adherence to company policies.

You will oversee cash handling, scheduling, and training, coordinating with management to maintain a fast, friendly, and accurate checkout experience while driving continuous improvement initiatives.

Qualifications

• Experience supervising front-end operations in a retail environment.
• Strong customer service mindset with a focus on issue resolution.
• Ability to train and develop associates and conduct performance reviews.

Responsibilities

• Supervise front-end Associates and assist Customer Experience Manager in daily operations.
• Oversee cash handling controls and ensure compliance with policies.
• Schedule staff and optimize labor hours to meet budget and service goals.
• Train and onboard associates; conduct performance reviews and communicate programs.

Skills

Customer service

Leadership

Cash handling

Training

Tools

POS system

Job description

Weis Markets, Inc. in York, PA is seeking an Assistant Customer Experience Manager to lead front-end operations, supervise associates, and ensure excellent customer service. The role focuses on optimizing checkout efficiency, staff development, and adherence to company policies.

You will oversee cash handling, scheduling, and training, coordinating with management to maintain a fast, friendly, and accurate checkout experience while driving continuous improvement initiatives.