Customer Experience Lead — Front-End Operations

Burlington; Overland Park (KS); On-site; USD 9,000 - 15,000; Full time

Benefits offered by this job

Associate discount

Medical coverage

401(k) plan

Paid time off

Job summary

Burlington Stores, Inc. is seeking a Customer Experience Lead in Overland Park to guide front-end operations, coach team members, and ensure a seamless shopping experience. You will oversee checkout, line management, and curb merchandising while staying aligned with company policies.

The role emphasizes leadership, customer service excellence, and adaptability in a fast-paced retail environment. A competitive hourly wage plus benefits may apply, with emphasis on teamwork and operational accuracy.

Qualifications

• 1+ years of retail experience preferred (off-price, big box, or specialty retail environments are a plus)
• Strong customer service mindset and ability to coach teammates
• Excellent communication and problem-solving skills
• Attention to detail and ability to work in a fast-paced environment

Responsibilities

• Lead front-end operations and model Burlington’s customer-first mindset
• Direct associates during shifts and balance checkout flow and line management
• Ensure store is organized, stocked, and merchandised, with safety standards followed
• Resolve customer concerns and escalate issues as needed
• Assist with merchandise flow and open/close duties and scheduling
• Troubleshoot register issues to minimize disruptions
• Maintain strong collaboration with store leadership to address service gaps

Skills

Customer service

Leadership

Communication

Problem-solving

Job description

Burlington Stores, Inc. is seeking a Customer Experience Lead in Overland Park to guide front-end operations, coach team members, and ensure a seamless shopping experience. You will oversee checkout, line management, and curb merchandising while staying aligned with company policies.

The role emphasizes leadership, customer service excellence, and adaptability in a fast-paced retail environment. A competitive hourly wage plus benefits may apply, with emphasis on teamwork and operational accuracy.