Customer Experience Leader: Flexible Hours & Impact

Burlington Stores; Overland Park (KS); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Associate discount

Medical coverage

401(k) plan

Paid time off

Job summary

Burlington Stores in Overland Park, KS is seeking a Full-Time Customer Experience Lead to guide front-end operations and coach team members while delivering outstanding service to customers.

You will work closely with store leadership to ensure smooth daily operations, while modeling Burlington’s customer-first mindset and company values. This hands-on role offers growth opportunities in a fast-paced environment.

Qualifications

• 1+ years of retail experience preferred.
• Strong customer service mindset required.
• Ability to lead and coordinate front-end operations and assist during shifts.

Responsibilities

• Lead front-end operations and deliver excellent customer service across the store.
• Direct associates during your shift and adjust priorities to meet business needs.
• Ensure fast, friendly, and accurate transactions (sales, returns, exchanges, etc.).
• Help resolve customer concerns and escalate issues when needed.
• Ensure workload tasks, recovery, and merchandising standards are completed.
• Perform opening and/or closing duties as assigned.
• Support proper scheduling of breaks and front-end coverage.
• Troubleshoot routine register or transaction issues to minimize service disruptions.
• Partner with store leadership to identify and address service or execution opportunities.
• Assist with merchandise flow and maintain organization in stock and support areas.
• Reinforce company policies, safety standards, and operational procedures.

Skills

Customer service

Leadership / coaching

Communication

Organization

Teamwork

Attention to detail

Flexibility

Job description

Burlington Stores in Overland Park, KS is seeking a Full-Time Customer Experience Lead to guide front-end operations and coach team members while delivering outstanding service to customers.

You will work closely with store leadership to ensure smooth daily operations, while modeling Burlington’s customer-first mindset and company values. This hands-on role offers growth opportunities in a fast-paced environment.