Customer Experience Lead - Front-End Operations

Smith's Food & Drug Centers; Ogden (UT); On-site; USD 42,000 - 66,000; Full time

Job summary

Smith's Food & Drug Centers is seeking an experienced Front-end Supervisor to lead the department, ensure outstanding customer service, and manage daily operations. You will model the company values, train staff, and oversee scheduling, budgeting, and promotions to drive department results.

The role requires retail or customer service experience, strong communication, and the ability to collaborate with store management and associates to create an inviting shopping environment.

Qualifications

• Strong communication and interpersonal skills are essential.
• Good numerical ability for basic math and budgeting tasks.
• Ability to stay composed in busy retail environments.
• Experience in retail or customer service is required.
• Ability to communicate clearly with associates and promote teamwork.

Responsibilities

• Direct and supervise day-to-day Front-end department functions.
• Uphold company Front-end standards and customer service excellence.
• Schedule Front-end associates to ensure proper coverage.
• Assist in budget, profit/loss reviews and department planning.
• Prepare and execute sales promotions with store management.
• Monitor inventory, pricing, and product knowledge across the department.
• Enforce safety and food-safety regulations and report risks.

Skills

Effective communication

Basic math

Stress management

Retail experience

Team collaboration

Job description

Smith's Food & Drug Centers is seeking an experienced Front-end Supervisor to lead the department, ensure outstanding customer service, and manage daily operations. You will model the company values, train staff, and oversee scheduling, budgeting, and promotions to drive department results.

The role requires retail or customer service experience, strong communication, and the ability to collaborate with store management and associates to create an inviting shopping environment.