Front-End Customer Experience Leader

Smith's Food & Drug Centers; Clearfield (UT); On-site; USD 42,000 - 65,000; Full time

Job summary

Smith's Food & Drug Centers in Utah seeks an experienced Front-end Department Supervisor to lead daily operations, ensure exceptional customer service, and maintain a safe, clean environment that encourages repeat visits.

You will direct front-end activities, schedule staff, monitor inventory and cash handling, enforce policies, and partner with store management to achieve sales and service goals.

Qualifications

• Strong communication and interpersonal skills for diverse customers and staff.
• Ability to perform basic math for cash handling and balance tasks.
• Experience in retail or customer service environments.
• Proven leadership and teamwork abilities.

Responsibilities

• Direct and supervise all day-to-day Front-end department functions.
• Maintain safe, clean environment to promote customer return.
• Schedule staff and manage department coverage.
• Enforce company policies and frontline standards.

Skills

Effective communication

Mathematics basics

Stress management

Retail or customer service experience

Team leadership

Information sharing

Collaboration

Customer service excellence

Job description

Smith's Food & Drug Centers in Utah seeks an experienced Front-end Department Supervisor to lead daily operations, ensure exceptional customer service, and maintain a safe, clean environment that encourages repeat visits.

You will direct front-end activities, schedule staff, monitor inventory and cash handling, enforce policies, and partner with store management to achieve sales and service goals.