Front-End Lead: Customer Experience & Ops

Kroger; Marana (AZ); On-site; USD 38,000 - 52,000; Full time

Job summary

Kroger is seeking a Front-end/Customer Service Supervisor to create outstanding customer experiences and maintain a safe, clean environment in the store. You will support and supervise all front-end functions, help achieve sales and profit goals, and assist in executing budgets and labor scheduling in partnership with store management.

The role emphasizes teamwork, adherence to safety guidelines, and strong integrity in handling cash and store operations.

Qualifications

• Ability to handle stressful situations.
• Effective communication skills.
• Knowledge of basic math.
• Retail or customer service experience.
• High school diploma or equivalent.
• Management experience.
• Second language (speaking, reading and/or writing).

Responsibilities

• Promote trust and respect among associates.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
• Gain and maintain knowledge of products sold within the departments and be able to respond to questions and make suggestions about products.
• Assist with monitoring and control supply expenses for the department.
• Assist with managing cash control, sales and cash items and records for the store.
• Manage the scheduling of Front-end associates to provide adequate department coverage.
• Assist store management in preparing the store/department budget, profit and loss reviews, and take appropriate action on all financial reports.
• Assist with creating and execute budgets and scheduling of labor in partnership with store management.
• Assist in the development and implementation of department action plans to achieve desired results.
• Collaborate with Front-end associates and promote teamwork.
• Display a positive attitude.
• Stay current with present, future, seasonal and special ads.
• Adhere to all food safety regulations and guidelines.
• Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
• Notify management of customer or employee accidents.
• Report all safety risks or issues, and illegal activity, including: robbery, theft or fraud.
• Adhere to all local, state and federal laws, and company guidelines.
• Ability to work cooperatively in high paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Skills

Stress management

Communication skills

Math basics

Retail / Customer service

Education

High school diploma or equivalent

Job description

Kroger is seeking a Front-end/Customer Service Supervisor to create outstanding customer experiences and maintain a safe, clean environment in the store. You will support and supervise all front-end functions, help achieve sales and profit goals, and assist in executing budgets and labor scheduling in partnership with store management.

The role emphasizes teamwork, adherence to safety guidelines, and strong integrity in handling cash and store operations.