Customer Experience Lead - Front-End Operations

Smith's Food & Drug Centers; Saint George (UT); On-site; USD 42,000 - 68,000; Full time

Job summary

Smith's Food & Drug Centers in Saint George, UT is seeking a Front-End Department Supervisor to lead daily operations, ensure safety and cleanliness, and deliver exceptional customer experiences. You will supervise front-end associates, schedule coverage, manage cash items, and collaborate with store management on budgets and promotions.

This role requires strong communication, retail/customer service experience, and a commitment to the company’s Customer 1st strategy.

Qualifications

• Effective communication with customers and teammates.
• Ability to perform basic math for cash handling and pricing.
• Ability to stay calm under pressure in a fast-paced retail environment.
• Retail or customer service experience is preferred.
• Promote trust, respect, and teamwork among associates.
• Deliver friendly, helpful, and knowledgeable service to customers.

Responsibilities

• Direct and supervise day-to-day Front-end department operations.
• Ensure safe, clean environment and customer-ready department.
• Schedule front-end associates to provide adequate coverage.
• Assist with budgeting, profit/Loss reviews, and promotions.
• Train associates on inventory, pricing, and safety procedures.
• Respond to customer questions and drive a welcoming store experience.

Skills

Effective communication

Basic math

Stress management

Retail or customer service

Teamwork and collaboration

Customer-first service

Job description

Smith's Food & Drug Centers in Saint George, UT is seeking a Front-End Department Supervisor to lead daily operations, ensure safety and cleanliness, and deliver exceptional customer experiences. You will supervise front-end associates, schedule coverage, manage cash items, and collaborate with store management on budgets and promotions.

This role requires strong communication, retail/customer service experience, and a commitment to the company’s Customer 1st strategy.