Customer Experience Lead — Front-End Operations

Burlington Stores; Hazlet Township (NJ); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Associate discount

Medical coverage

401(k) plan

Paid time off

Paid holidays

Training and development

Job summary

Burlington Stores in Hazlet, NJ is hiring a Full-Time Customer Experience Lead to drive front-end operations and lead a team in delivering a positive, efficient shopping experience. You will supervise cashiers, manage checkout flow, and ensure the sales floor is organized and stocked to serve customers effectively.

You will partner with store leadership to address service gaps, coach associates, and maintain Burlington’s customer-first standards through fast, friendly, and accurate transactions

Qualifications

• 1+ years of retail experience preferred (off-price, big box, or specialty retail environments are a plus)

Responsibilities

• Lead by example to deliver excellent customer service across the store
• Support and coordinate daily front-end operations, including checkout flow and line management
• Direct associates during your shift, adjusting priorities to meet business needs
• Ensure fast, friendly, and accurate transactions (sales, returns, exchanges, etc.)
• Help resolve customer concerns and elevate issues when needed
• Ensure workload tasks, recovery, and merchandising standards are completed
• Perform opening and/or closing duties as assigned
• Support proper scheduling of breaks and front-end coverage
• Troubleshoot routine register or transaction issues to minimize service disruptions
• Partner with store leadership to identify and address service or execution opportunities
• Assist with merchandise flow and maintain organization in stock and support areas
• Reinforce company policies, safety standards, and operational procedures

Skills

Customer service

Leadership

Communication

Problem-solving

Organizational skills

Teamwork

Flexibility

Job description

Burlington Stores in Hazlet, NJ is hiring a Full-Time Customer Experience Lead to drive front-end operations and lead a team in delivering a positive, efficient shopping experience. You will supervise cashiers, manage checkout flow, and ensure the sales floor is organized and stocked to serve customers effectively.

You will partner with store leadership to address service gaps, coach associates, and maintain Burlington’s customer-first standards through fast, friendly, and accurate transactions