Customer Experience Lead — Front End & Loyalty Training

The TJX Companies, Inc.; Dallas (TX); On-site; USD 19,000 - 20,000; Full time

Benefits offered by this job

Associate discount

401(k) match

Health insurance

Career growth opportunities

Job summary

The TJX Companies, Inc. is seeking a frontline leader at Marshalls in Dallas to promote an excellent customer experience and supervise Associates at the front of the store. You will model outstanding service and ensure a clean, organized environment while supporting loyalty programs.

Key responsibilities include training Associates, managing POS coverage, and addressing customer concerns promptly. Join a Fortune 100 company with a commitment to growth and development.

Qualifications

• 1 year retail and 6 months of leadership experience.

Responsibilities

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Takes an active role in training and mentoring Associates on front end principles
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
• Addresses customer concerns and issues promptly, ensuring a positive customer experience
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in store shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Skills

Leadership

Customer service

Merchandising

Training

Coaching

Communication

Job description

The TJX Companies, Inc. is seeking a frontline leader at Marshalls in Dallas to promote an excellent customer experience and supervise Associates at the front of the store. You will model outstanding service and ensure a clean, organized environment while supporting loyalty programs.

Key responsibilities include training Associates, managing POS coverage, and addressing customer concerns promptly. Join a Fortune 100 company with a commitment to growth and development.