Customer Experience Lead — Front End & Loyalty Programs

The TJX Companies, Inc.; Gilbert (AZ); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Associate discount

EAP

smoking cessation

bereavement

401(k) Associate contributions

child care & cell phone discounts

pet & legal insurance

credit union

referral bonuses

401(k) match

medical/dental/vision

HSA

health care FSA

life insurance

short/long term disability

paid parental leave

paid holidays/vacation/sick

auto/home insurance discounts

scholarship program

adoption assistance

Job summary

The TJX Companies, Inc. is seeking a front-end lead at our Gilbert, AZ store to promote exceptional customer service and loyalty program participation. You will oversee Associates, ensure smooth POS coverage, and train staff to maintain a clean, organized store.

Ideal candidates will have at least 1 year of retail experience and 6 months in a leadership role, with strong merchandising and communication skills. Flexibility for nights/weekends is required.

Qualifications

• Available to work a flexible schedule, including nights and weekends.
• Strong merchandising knowledge and ability to train others.
• Capable of multi-tasking and staying organized under pressure.
• Excellent communication with peers and supervisors.
• 1 year of retail experience and 6 months in a leadership role.

Responsibilities

• Promote an excellent customer experience and loyalty programs.
• Lead front-end associates and ensure courteous service.
• Coordinate breaks and POS coverage for staff.
• Address customer concerns promptly and professionally.
• Maintain store standards and safety compliance.
• Train and mentor associates on front-end principles.

Skills

Customer service

Team leadership

Merchandising

Training

Communication

Multi-tasking

Tools

POS systems

Job description

The TJX Companies, Inc. is seeking a front-end lead at our Gilbert, AZ store to promote exceptional customer service and loyalty program participation. You will oversee Associates, ensure smooth POS coverage, and train staff to maintain a clean, organized store.

Ideal candidates will have at least 1 year of retail experience and 6 months in a leadership role, with strong merchandising and communication skills. Flexibility for nights/weekends is required.