Customer Experience Lead – Front End & Loyalty Programs

The TJX Companies, Inc.; Shoreline (WA); On-site; USD 25,000 - 40,000; Full time

Benefits offered by this job

Associate discount

401(k) matching

Medical/dental/vision benefits

HSA

Job summary

Marshalls at The TJX Companies, Inc. seeks a Front-End Lead to promote an excellent customer experience, supervise Associates at front of store, and support loyalty programs. You will model customer service, train staff, and ensure efficient POS coverage while maintaining store standards.

Ideal candidates have retail experience and leadership skills, with strong communication and organizational abilities. This role offers a competitive hourly pay and comprehensive benefits in Shoreline, WA.

Qualifications

• 1 year retail experience and 6 months of leadership experience.
• Strong communication and organizational skills with attention to detail.
• Ability to train others and handle multiple priorities.

Responsibilities

• Promote an excellent customer experience and lead front-of-store operations.
• Assign registers, coordinate breaks, and ensure POS coverage.
• Train and coach Associates on customer engagement and loyalty programs.
• Maintain store standards and safety policies; support management on priorities.

Skills

Customer service

Team leadership

Merchandising

POS systems

Training & mentoring

Tools

Retail software

Job description

Marshalls at The TJX Companies, Inc. seeks a Front-End Lead to promote an excellent customer experience, supervise Associates at front of store, and support loyalty programs. You will model customer service, train staff, and ensure efficient POS coverage while maintaining store standards.

Ideal candidates have retail experience and leadership skills, with strong communication and organizational abilities. This role offers a competitive hourly pay and comprehensive benefits in Shoreline, WA.