Customer Experience Lead – Front End & Loyalty Programs

The TJX Companies, Inc.; Sarasota (FL); Vor Ort; USD 22.000 - 23.000; Vollzeit

Benefits dieser Stelle

Associate discount

401(k) contributions

Medical/Dental/Vision

HSA

Paid holidays/vacation/sick

Zusammenfassung

Marshalls in Sarasota, part of The TJX Companies, Inc., is seeking a front-end leader to promote an excellent customer experience. You’ll oversee a team of Associates at the store level, ensuring prompt, courteous service and effective loyalty-program promotion.

You’ll train and mentor Associates, manage registers and POS coverage, handle customer concerns, and help keep the store organized and safe. The role requires flexibility, good merchandising sense, and strong communication.

Qualifikationen

• 1 year retail experience or equivalent required.
• 6 months leadership experience required.
• Strong merchandising knowledge and customer service focus.
• Ability to multi-task and stay organized.
• Excellent communication and teamwork abilities.
• Willingness to train others and lead by example.

Aufgaben

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Takes an active role in training and mentoring Associates on front end principles
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
• Addresses customer concerns and issues promptly, ensuring a positive customer experience
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in store shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Kenntnisse

Retail experience

Leadership experience

Merchandising techniques

Multi-tasking

Communication

Organizational skills

Training others

Jobbeschreibung

Marshalls in Sarasota, part of The TJX Companies, Inc., is seeking a front-end leader to promote an excellent customer experience. You’ll oversee a team of Associates at the store level, ensuring prompt, courteous service and effective loyalty-program promotion.

You’ll train and mentor Associates, manage registers and POS coverage, handle customer concerns, and help keep the store organized and safe. The role requires flexibility, good merchandising sense, and strong communication.